Privacy Policy

Effective date: 8 September 2026

1. ABOUT THIS POLICY

INCE NEXUS GROUP LIMITED ("INCE NEXUS", "we", "us" or "our") respects your privacy. This policy explains how we collect, use, store and share personal information when you visit www.incenexus.com or contact us.

We operate as an independent business introducer. We introduce businesses to acquiring banks, payment service providers and commercial finance providers. We do not hold, receive, transfer or safeguard customer funds and we do not make lending or underwriting decisions.

2. WHO WE ARE

Company number 17141619 • Website: www.incenexus.com • Email: info@incenexus.com

For data protection purposes, INCE NEXUS GROUP LIMITED is the data controller for personal information we collect through this website and our direct business interactions.

3. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect your name, business name, job title, email address, telephone number, information you include in an enquiry, and correspondence or notes relating to your enquiry.

We do not ask you to provide payment card details, bank account credentials or other sensitive information through our website contact form.

4. HOW WE COLLECT INFORMATION

We may collect information directly from you when you complete our contact form, email us, telephone us or otherwise communicate with us. We may also receive business contact information from an existing business contact or referral where this is relevant to an introduction.

5. HOW WE USE YOUR INFORMATION

We may use personal information to respond to enquiries, discuss payment or finance solutions, assess whether an introduction may be appropriate, arrange introductions to relevant providers at your request, communicate about an existing business relationship, maintain business records, protect our website and systems, and comply with legal or regulatory obligations.

6. LAWFUL BASES

Where appropriate, we rely on legitimate interests to respond to business enquiries and manage prospective or existing business relationships. Where processing is necessary to take steps at your request before entering into an arrangement, we may rely on that basis. Where consent is required, we will obtain it.

7. SHARING INFORMATION

Where relevant and appropriate, we may share information with acquiring banks, payment service providers, lenders, commercial finance providers or other business partners for the purpose of arranging an introduction or progressing a service you have requested.

We may also use service providers that process information on our behalf, such as website hosting, email and business administration providers. We only share information where there is a legitimate reason to do so.

The relevant payment or finance provider will make its own assessment, underwriting and approval decisions. We do not guarantee acceptance, pricing, funding or payment services.

8. INTERNATIONAL TRANSFERS

Some service providers may process information outside the UK. Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and protected in accordance with applicable data protection requirements.

9. HOW LONG WE KEEP INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to deal with enquiries, maintain appropriate business records, resolve disputes and meet legal or regulatory obligations. Retention periods may therefore vary depending on the nature of the information and relationship.

10. SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

11. YOUR RIGHTS

Subject to applicable law, you may have rights to request access to your personal information, correction of inaccurate information, erasure, restriction of processing, objection to certain processing, and data portability where applicable. Where we rely on consent, you may withdraw it at any time.

To exercise a right, contact info@incenexus.com. We may need to verify your identity before responding.

12. MARKETING

We will not use your personal information for direct marketing where prohibited by applicable law. If we send electronic marketing where consent is required, you will be given an appropriate way to opt out.

13. COOKIES

Our website does not use analytics, advertising or marketing tracking tools. We may use strictly necessary technologies required for the website to operate, maintain security or deliver a function you have requested. See our Cookie Policy for further information.

14. COMPLAINTS

If you have concerns about how we use your personal information, please contact us first at info@incenexus.com. You also have the right to complain to the UK Information Commissioner's Office (ICO).

15. CHANGES

We may update this policy from time to time. The latest version will be published on our website with its effective date.